Refund Policy

1. Overview

This Refund Policy ("Policy") describes the conditions under which Quassama ("we", "us", or "our") issues refunds for paid subscriptions purchased through the Quassama mobile application or website.

Quassama uses two distinct billing channels depending on your platform:

• iOS users — Subscriptions are purchased and managed through the Apple App Store. Billing and refunds are handled by Apple and subject to Apple's policies.
• Android users — Subscriptions are purchased and managed directly through the Quassama website (quassama.app). Billing is handled by Quassama, and we are responsible for processing any refunds.

The sections below apply to both platforms unless otherwise noted. Where the process differs, each platform is addressed separately.

2. Free Trial

The Personal plan includes a 3-day free trial for first-time subscribers. You will not be charged during the trial period.

• iOS users — Cancel at least 24 hours before the trial ends through your Apple ID subscription settings (Settings → Apple ID → Subscriptions).
• Android users — Cancel before the trial ends through your account settings on the Quassama website (Account → Manage Subscription → Cancel).

We are unable to issue refunds for charges that result from failing to cancel before the trial period expires, regardless of platform.

3. Refund Eligibility

You may be eligible for a refund in the following circumstances:

• You were charged in error (e.g. duplicate charge or a technical billing fault).
• You were charged after cancelling your subscription before the renewal date, due to a platform-side error.
• A significant, persistent technical issue prevented you from using the Service for the majority of a billing period, and our support team was unable to resolve it within a reasonable time.
• You are a first-time subscriber who inadvertently purchased a plan without intending to (request must be submitted within 48 hours of the charge).

Refund requests are evaluated on a case-by-case basis. Meeting one of the above criteria does not guarantee a refund; we reserve the right to decline requests that appear to be abusive or made in bad faith.

4. Non-Refundable Situations

The following situations are generally not eligible for a refund:

• You forgot to cancel your subscription before the automatic renewal date.
• You no longer use the app or have found an alternative.
• You disagree with or are dissatisfied with a feature or a change to the Service.
• Partial refunds for unused days within an active billing period.
• Requests submitted more than 30 days after the charge date.
• Accounts that have been suspended or terminated due to a violation of our Terms & Conditions.

5. How to Request a Refund

6. Refund Processing

7. Cancellation vs. Refund

Cancelling your subscription and requesting a refund are two separate actions:

• Cancellation stops future billing. You retain access to your paid plan until the end of the current billing period.
• A refund returns money for a charge that has already been made. Cancelling does not automatically trigger a refund.

iOS users: cancel through Settings → Apple ID → Subscriptions before the next renewal date. Android users: cancel through Account → Manage Subscription on the Quassama website. Always cancel before renewal regardless of whether you are also requesting a refund.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via in-app notification at least 14 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Policy.

9. Contact Us

For any questions about this Refund Policy or to submit a refund request, please reach out to us: